Shipping Policy

Company Name: Shanghai Yuanjingxuan Network Technology Co., Ltd.
Email: service@vaxeruni.com

This Shipping Policy explains how Vaxeruni™ prepares, dispatches, tracks, and delivers customer orders. Please review the information below before completing your purchase.

1. Order Preparation

Orders require time for confirmation, product inspection, packing, and transfer to the shipping carrier.

Standard processing period: 2–4 business days
High-volume periods: Up to 5 business days

High-volume periods may include major holidays, promotional events, and the New Year season.

Business days do not include Saturdays, Sundays, or applicable public holidays. Processing time is separate from the estimated delivery period.

2. Shipping Charge

A flat shipping fee of $5.99 USD applies to each order, regardless of the available destination selected at checkout.

The applicable shipping charge will be displayed before payment is completed.

3. Estimated Delivery Periods

Delivery estimates begin after an order has been dispatched.

Destination	Estimated Delivery Period
United States	10–15 business days
Canada, United Kingdom, and Australia	11–16 business days
Other supported destinations	15–20 business days

These timeframes are estimates rather than guaranteed arrival dates. Actual transit times may vary because of carrier operations, local delivery conditions, customs review, public holidays, severe weather, or other circumstances outside our direct control.

4. Shipment Confirmation and Tracking

After your package leaves the fulfillment facility, a shipment confirmation email will be sent to the email address entered during checkout. This message will contain the available tracking number or tracking link.

Please allow 1–3 business days for the carrier’s system to display the first tracking update. A temporary lack of movement does not necessarily mean the shipment has stopped traveling.

5. International Customs Charges

International shipments are sent under DDU (Delivered Duty Unpaid) terms unless otherwise stated during checkout.

Under these terms:

Import duties, customs charges, and local taxes are not included in the product price or shipping fee.
Any charges assessed by the destination country are the customer’s responsibility.
Customs procedures and assessment amounts vary by country.
Customs inspections may extend the delivery period.

We do not determine or collect fees imposed by local customs authorities.

6. Address Changes and Cancellations

To request an address correction or order cancellation, email service@vaxeruni.com within 12 hours of placing the order.

Please include your order number and the email address used at checkout.

Orders move into preparation promptly. Once processing has started, we may be unable to change the delivery address, replace items, or cancel the shipment.

7. Packages Damaged During Delivery

If an item arrives with visible transit damage, contact us within 72 hours of delivery.

Your message should include:

The order number
A description of the issue
Clear photos of the item
Photos of the outer package and shipping label

After the information is reviewed, an eligible replacement will be arranged without an additional product or shipping charge.

Please keep the damaged item and its original packaging until our customer care team completes the review.

8. Packages Confirmed Lost in Transit

If the shipping carrier confirms that a package was lost before delivery, contact our customer care team with your order number and tracking information.

After carrier confirmation and order verification, a replacement shipment will be arranged without an additional charge.

A shipment showing limited tracking activity is not automatically classified as lost. Carrier confirmation may be required before a replacement can be issued.

9. Delivery Delays

Occasional delays may occur because of customs processing, carrier congestion, regional disruptions, weather conditions, or incomplete delivery information.

If your order has passed the estimated delivery period, email us with your order number. Our team will review the available tracking details and provide the information received from the carrier.