FAQ

FREQUENTLY ASKED QUESTIONS

ABOUT VAXERUNI

1. What is Vaxeruni™?

Vaxeruni offers thoughtfully selected smart home and household products created to make everyday spaces more organized, practical, and comfortable. Our collection focuses on clean design, useful details, and products that fit naturally into modern homes.

2. Who operates the Vaxeruni store?

The Vaxeruni online store is operated by:

Shanghai Yuanjingxuan Network Technology Co., Ltd.

For customer assistance, contact service@vaxeruni.com.

3. Where can I find product specifications?

Product dimensions, materials, features, care instructions, and available colors are listed on the relevant product page. Please review these details before ordering, as product appearance may vary slightly because of lighting, screen settings, or manufacturing updates.

ORDERS

4. How do I know whether my order was received?

After checkout, an order confirmation will be sent to the email address you provided. If you do not see it, check your spam or promotions folder before contacting us.

When requesting assistance, include your order number and checkout email.

5. Can I change or cancel my order?

Please email service@vaxeruni.com within 12 hours of placing your order.

We will attempt to accommodate your request, but changes cannot be guaranteed once processing or fulfillment has started.

6. Can I change my delivery address?

Address changes must be requested within 12 hours of purchase. Once the package has entered fulfillment or has been transferred to the carrier, we may be unable to update the destination.

Customers are responsible for reviewing their delivery information before completing checkout.

7. Why was my order canceled?

An order may be canceled because of unavailable inventory, incomplete payment authorization, incorrect product information, shipping restrictions, or suspected unauthorized activity.

If payment was already collected, the applicable amount will be returned to the original payment method.

PAYMENT

8. What payment methods do you accept?

Available checkout methods may include:

  • PayPal

  • Major credit cards

  • Major debit cards

  • PayPal guest card checkout, where available

The payment options supported for your location will be displayed during checkout.

9. What currency is used?

Unless another currency is clearly shown at checkout, orders are processed in United States Dollars (USD).

10. Do you store my complete card details?

Vaxeruni does not directly store complete credit or debit card numbers. Payment details are handled by Shopify and authorized payment providers according to their respective procedures.

11. What should I do if my payment is declined?

Confirm that your card number, expiration date, billing address, and available balance are correct. If the payment continues to be declined, contact your bank or payment provider for assistance.

SHIPPING AND DELIVERY

12. How long does order processing take?

Orders generally require 2–4 business days for review, preparation, and packaging.

During holidays, New Year periods, or other high-volume seasons, processing may take up to 5 business days.

13. How much does shipping cost?

A flat $5.99 shipping fee applies to each order unless a different amount is clearly displayed during checkout.

14. How long does delivery take?

Estimated delivery times after processing are:

  • United States: 10–15 business days

  • Canada, United Kingdom, and Australia: 11–16 business days

  • Other destinations: 15–20 business days

These timeframes are estimates. Carrier disruptions, customs reviews, local delivery conditions, and other circumstances may affect arrival.

15. How can I track my package?

Once your order ships, we will send a confirmation email containing the tracking number or tracking link.

Tracking events may require 1–3 business days to appear after the shipping label is created. A temporary lack of updates does not necessarily mean the package has stopped moving.

16. Will I need to pay customs duties or import taxes?

International orders may be subject to customs duties, brokerage charges, or import taxes assessed by the destination country.

Unless checkout clearly states otherwise, these charges are the customer’s responsibility and are not included in the product price or shipping fee.

17. What should I do if tracking shows delivered but I cannot find the package?

Please:

  • Check entrances, mailrooms, parcel lockers, and other delivery areas.

  • Ask household members or nearby neighbors.

  • Confirm the delivery address in your order confirmation.

  • Contact the carrier for delivery details.

If the package is still missing, email us with your order number and tracking information.

18. What happens if the carrier confirms that my package was lost?

If the shipping carrier officially confirms that the parcel was lost in transit, contact us with the relevant tracking details. After reviewing the claim, we will arrange a replacement without an additional product charge.

RETURNS AND REFUNDS

19. What is your return period?

You may request an eligible return within 30 days after receiving the product.

Returned products must generally be:

  • Unused and unworn

  • In the condition in which they arrived

  • In the original packaging

  • Accompanied by proof of purchase

  • Returned with original tags, where applicable

20. How do I request a return?

Email service@vaxeruni.com before mailing anything back.

If the request is approved, we will provide return instructions and, where applicable, a return shipping label. Products sent without prior authorization may not be accepted.

21. Are any products excluded from returns?

Certain categories may not qualify for return, including:

  • Personalized or made-to-order products

  • Personal-care or hygiene-sensitive products

  • Perishable goods

  • Hazardous or flammable materials

  • Gift cards

  • Final-sale products

  • Original shipping charges

Contact us before starting a return if you are uncertain about a product’s eligibility.

22. What should I do if my order arrives damaged, defective, or incorrect?

Inspect your order shortly after delivery. If there is a problem, email us within 72 hours and include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the package, if relevant

After reviewing the information, we will provide the appropriate next step.

23. Do you offer exchanges?

The simplest exchange process is to request a return for the original product. After the return is approved, you may place a separate order for the preferred replacement.

This helps avoid delays caused by changing inventory.

24. When will I receive my refund?

After the returned product is received and inspected, we will notify you of the decision.

Approved refunds are issued to the original payment method, generally within 10 business days. Banks and card providers may require additional time to post the funds.

If more than 15 business days have passed since your refund was approved, contact us for assistance.

25. Do European Union customers have cancellation rights?

Customers receiving orders in the European Union may have a statutory 14-day cancellation or withdrawal right, subject to applicable conditions and product exceptions.

These rights apply in addition to any non-waivable protection provided by local consumer law.

PRIVACY AND COMMUNICATIONS

26. How is my personal information used?

Personal information may be used to process orders, arrange delivery, provide customer assistance, manage returns, maintain store functions, review transactions, and send communications you have requested.

Further details are available in our Privacy Policy.

27. Can I opt out of targeted advertising?

Depending on your location, you may have the right to opt out of certain advertising-related data sharing.

Use the options available on our Your Privacy Choices page. A recognized Global Privacy Control signal may also be processed where required by applicable law.

28. How do I stop promotional emails?

Select the unsubscribe link at the bottom of a promotional email.

You may still receive essential messages concerning active orders, shipping, refunds, account activity, or customer-service requests.

CUSTOMER SUPPORT

29. How can I contact Vaxeruni?

Email us at:

service@vaxeruni.com

Customer support hours are:

Monday–Friday
9:00 AM–6:00 PM EST

For order-related questions, include your order number and the email address used during checkout.