Return and Refund Policy

Return and Refund Policy

This policy explains how Vaxeruni™ reviews return requests, product concerns, exchanges, and refunds. Please read the conditions below before sending an item back.

Nothing in this policy limits consumer rights that cannot be excluded under applicable law.

1. Standard 30-Day Return Window

A return request may be submitted within 30 days after the order is delivered.

To qualify under our standard return process, the product must be:

  • In the condition in which it was delivered

  • Unused and unworn

  • Returned with its original tags, components, manuals, and accessories, when applicable

  • Placed in its original packaging

  • Accompanied by the receipt, order confirmation, or another form of purchase verification

Products showing signs of use, alteration, installation, washing, damage after delivery, or missing components may not qualify for return.

2. Requesting Return Authorization

Before sending a product back, email:

service@vaxeruni.com

Your message should include:

  • Your order number

  • The product you would like to return

  • The reason for the request

  • Relevant photographs, when applicable

  • The name and email address used during checkout

If the request is approved, our customer care team will send you:

  • A return authorization

  • The applicable return label

  • The approved return destination

  • Packaging and shipment instructions

Do not mail a product to an address shown on its original shipping package. Returns sent without prior authorization, or to an unapproved location, may not be accepted.

3. Incorrect, Damaged, or Defective Products

Please examine your order shortly after delivery.

If you receive an incorrect item, a product with visible delivery damage, or an item that appears defective, contact us promptly. Whenever possible, report visible transit damage within 72 hours of delivery.

Include clear photographs of:

  • The product

  • The affected area

  • The external packaging

  • The shipping label

Our team will review the information and provide the applicable next step, which may include a replacement, return, or refund.

4. Items That Are Generally Excluded

The following categories are generally not accepted for standard change-of-mind returns:

  • Products made to order or personalized for the customer

  • Perishable goods

  • Personal-care or hygiene products that have been opened or used

  • Hazardous materials, flammable substances, liquids, or gases

  • Gift cards

  • Final-sale or clearance items

  • Original shipping charges paid during checkout

These exclusions do not remove any rights that apply to defective, misdescribed, or incorrect products under applicable consumer law.

If you are uncertain whether an item can be returned, contact customer care before mailing it.

5. Exchanges

We do not use a direct product-for-product exchange process.

To obtain a different item:

  1. Request authorization to return the original product.

  2. Send the approved return according to the instructions provided.

  3. Place a separate order for the desired replacement item.

A new order may be placed without waiting for the original return to be refunded.

6. European Union Withdrawal Rights

For eligible online orders delivered within the European Union, customers generally have 14 days after receiving the goods to notify the seller that they wish to withdraw from the purchase without providing a reason.

Legal exceptions may apply to personalized goods, rapidly perishable products, opened sealed hygiene items, and certain other categories. Return costs and procedures are handled in accordance with applicable law and the instructions supplied with the authorized return.

The store’s standard 30-day policy does not reduce any mandatory rights available to eligible EU consumers. Additional information is available through the official Your Europe consumer guidance.

7. Return Inspection

After an approved return arrives, it will be reviewed to confirm:

  • The returned product matches the authorized request

  • All expected components are included

  • The item meets the applicable return conditions

  • The package contains proof of purchase or order identification

We will notify you after the review has been completed and confirm whether the refund has been approved.

8. Refund Processing

Approved refunds are issued to the original payment method used for the purchase.

Please allow up to 10 business days for an approved refund to be processed. Your bank, card issuer, or payment provider may require additional time before the amount appears in your account.

If more than 15 business days have passed since you received refund approval, contact service@vaxeruni.com with your order number.

Original shipping fees are not refunded unless required by applicable law or the return results from an error attributable to the store.

9. Return Destination

Return packages must be sent only to the location supplied in the authorization email.

Because return destinations may vary according to the product and fulfillment location, a return address is not published on this page.

Packages mailed without an approved label or return instructions may be refused or delayed.

10. Return Assistance

For return eligibility, damaged-order reports, refund updates, or other policy questions, contact:

Email: service@vaxeruni.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)

Company Information

Company Name: Shanghai Yuanjingxuan Network Technology Co., Ltd.
Customer Service Email: service@vaxeruni.com